Organisation
The Municipality of Amsterdam's Department of Social Development (DMO) is one of the implementers of the Social Support Act (WMO, previously WVG) and arranges various provisions (such as transport, housing adaptations, wheelchairs, and so on) for people with disabilities. Other parties in this WMO include a call centre, boroughs, CIZ, Social Services, a communications company, transport companies and the Basic Municipal Register.
Challenge
Those wanting to use a wheelchair taxi in Amsterdam a few years ago (Stadsmodiel and VZA) often had to wait two months for a transport pass. People filled in the forms themselves, often incorrectly and lacking necessary information. The investigation and assessment took a lot of time and people power, partly thanks to the many links in the chain. The Municipality of Amsterdam wanted to alter this situation and asked Everest to develop a solution that could process the applications in a more efficient and consistent manner.
Realised system
A front office system was designed and developed for the application of additional public transport. Components of this are: client registration, personal information check in the basic register, disability-benefit-related product determination, referral to CIZ and electronic message exchange with external parties in the WMO chain.
Results achieved
- Clients receive their transport pass within four to eight days of telephoning.
- More than 80% of the applications can be processed by non-experts.
- The costs have been reduced.
- DMO has better control of the process.
